Cancellation and Refunds

This policy explains how cancellations, rescheduling and refunds are handled for tickets and table reservations purchased for Gate43 events.

Change of mind

Once purchased, tickets and table reservations are final and cannot be cancelled, exchanged or refunded for a change of mind.

If Gate43 cancels an event

If Gate43 cancels an event, ticket holders are entitled to a full refund of the ticket price. Refunds are issued to the original payment method within 14 business days of the cancellation being announced. Any separate booking or service fees charged by a third-party ticketing platform are refunded according to that platform's own policy.

If an event is postponed

If an event is postponed or rescheduled, existing tickets remain valid for the new date. Guests unable to attend the new date may request a refund within a reasonable period after the new date is announced by contacting us.

No-shows

Tickets and table reservations not used on the night are not refunded.

Circumstances beyond our control

Gate43 is not liable for cancellations or changes caused by circumstances beyond its reasonable control (force majeure), including but not limited to official orders, extreme weather, or venue or safety issues.

Requesting a refund

To request a refund under this policy, contact info@gate43.ch with your order details. If your ticket was purchased through an external ticketing platform, please also check that platform's own cancellation terms, as they may apply alongside this policy.