This Privacy Policy explains how Gate43 GmbH collects and processes personal data in connection with gate43.ch, event ticketing, table reservations, guest administration, payments, communications and related services. Gate43 GmbH processes personal data in accordance with applicable Swiss data-protection law, including the Swiss Federal Act on Data Protection (FADP/DSG).

Controller

Gate43 GmbH

Bernstrasse 43

3421 Lyssach

Switzerland

Email: info@gate43.ch

Phone: +41 78 752 22 22

Personal Data We May Process

• Contact information: name, email address, telephone number and other information provided when contacting Gate43 or making a booking.
• Ticket and event data: selected event, ticket category, ticket/order reference, QR-ticket information, booking status and attendance/check-in information.
• Table reservation data: selected event, table, reservation status, guest or organiser information, deposit/payment status and related booking information.
• Payment and transaction data: payment amount, transaction status and payment-related information required to process and document a transaction. Full card details are generally processed by the payment service provider rather than by Gate43 directly.
• Technical data: IP address, device/browser information, access time, pages viewed, server logs, cookies and security information generated when using the website.
• Communications: emails, enquiries and other communications exchanged with Gate43.

Purposes of Processing

• to process ticket purchases and event registrations;
• to manage table reservations and related guest services;
• to process and document payments;
• to generate and validate event tickets and QR codes;
• to manage guest arrival and event access;
• to respond to enquiries and communicate booking or event information;
• to operate, secure, maintain and improve the website and associated systems;
• to prevent misuse, fraud and security incidents;
• to comply with contractual, accounting, tax and other legal obligations; and
• to establish, exercise or defend legal claims where necessary.

Service Providers and Recipients

Gate43 may use external service providers where necessary to operate its business and digital systems. These may include Odoo and related technology/hosting providers for website, ticketing, reservations, CRM and operational administration; Stripe and other payment providers for payment processing; email and communication providers for transactional messages; and IT, accounting, legal or other professional providers where reasonably required. Personal data is disclosed only to the extent necessary for the relevant purpose or where disclosure is legally required.

Processing Outside Switzerland

Depending on the service and technical configuration, personal data may be processed or stored outside Switzerland. Where personal data is transferred abroad, Gate43 applies the requirements of Swiss data-protection law and, where required, uses appropriate safeguards for transfers to countries that do not provide an adequate level of data protection.

Cookies and Similar Technologies

Gate43 may use cookies and similar technologies that are technically necessary to operate and secure the website. If analytics, advertising, social-media tracking or other non-essential technologies are used, the website will provide the applicable information and any consent mechanism required by law.

Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected and for applicable contractual and legal obligations. Certain business, accounting and transaction records may be retained for the statutory periods required under Swiss law. Data that is no longer required will be deleted, anonymised or otherwise handled in accordance with applicable law.

Data Security

Gate43 takes appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited according to operational need and system permissions where technically available.

Your Rights

Subject to the conditions and limitations of applicable Swiss law, individuals may request information about personal data processed about them and may request access, correction, deletion or other measures available under applicable law. Requests can be submitted to info@gate43.ch. Gate43 may request appropriate proof of identity before responding. Individuals may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC/EDOB).

Changes to this Policy

Gate43 may update this Privacy Policy when its services, systems or legal requirements change. The current version and revision date will be published on this website.